Tag Archives: Social media

As a professional sign company, we see a lot of things that don’t follow general design ‘rules’. Sadly, some of those people that break the rules are from other sign shops.

 

But rules are made to be broken, right?

 

Well, no. Rules are there to keep everything on an even keel. Rules are guidelines that have been largely conceived from a lot of trial and error. Rules are, well…. rules.

 

Speed limits are a prime example. If a road has above average road accidents, the first thing authorities will do is lower the limit. The new speed limit is essentially a new rule for that piece of road. The second thing the authorities do is hide a radar trap in the area to catch those drivers that don’t think rules apply to them… but that is another subject entirely for another day.

 

Rules are in everything. Parents have rules for children (You can’t watch TV until you’ve done your homework). Employers have rules for employees (You can’t smoke in the canteen). Governments have rules for their citizens ( You can’t disobey a rule without paying a penalty).

 

But what has that got to do with design errors I hear you ask somewhat impatiently.

 

It is important to realise that good readable design also has rules. Tried and tested rules that define a good design against a poor design. If you ignore the rules, your message will probably be totally lost because people are more likely to concentrate on the confusing design more than the message.

 

Some DIY design errors are more common than others.

 

One design rule that is often ignored is the use of many fonts in each sign or poster.

http://www.creativebloq.com/industry-insight/how-not-design-biggest-mistakes-1131613

Craig Minchington, in his article for Creative Blog, points out correctly that too many fonts just clutters the page and makes it harder to read. Two fonts and several weights are the general rule in poster and sign design.

 

Another rule often broken is coloured fonts on a coloured background.

badchoice

Simone Sala points out in her blog ‘Typography cheat sheet’ that a general mistake is to use two tonalities that are too much similar to the point that distinguishing the words from the surrounding becomes very difficult. While this is irritating for most users, it’s generally a show-stopper for anyone with vision problems.

 

By far the most common mistake we see is the wrong font choice. This would be the rule that is broken on a daily basis when producing a DIY poster or certificate in-house by most DIY designers.

 

So what is the rule?

 

The rule is simply this – Never use a script style font in all capitals. With few exceptions, a script style font should only be used in an upper (Capital) and lower case format. It not only looks untidy but the spacing is nearly always wrong, especially when a flowery or feminine style is used.

 

There are some beautiful scripted fonts available, but they were never, by definition, designed to work as all capital letters in headings or definitive text.

 

Another problem with most scripted fonts is that some ethnic groups that don’t speak English as their first language, find these styles much harder to read. If you are doing a poster with an important message and the headings are all scripted capital letters, it is a fairly safe bet that the message will be lost on any reader who has poor eyesight or who has a poor grasp of the English language.

typoSo next time you are entrusted with using Word, Illustrator or Coreldraw to produce that certificate congratulating someone for a job well done, spare a thought for the readers who will have to see the thing week in and week out on the staff room wall. At least make it easy to read and not an assault on the eyes.

 

Lets all make sure that, if we are the person given the weighty responsibility to design a well deserved award certificate, we take that very seriously and we think of the reader as well as the recipient.

 

One is no less important than the other. More importantly, think of the poor sign person who has to look at the all capital script. They often lose the will to live just a little bit every time they see it. It’s not something that we’d want to be responsible for I’m sure.

Social Media – Good or Bad for Industry?

Social media has become well and truly entrenched in people’s lives these days, and the general computer user and more importantly businesses, have seen the popularity grow from its nerdy-ness into the phenomenon it is today.

Understandably many business owners of all sizes have ‘jumped on the social media bandwagon’ with a business Facebook page, which is now generally accepted as almost as important as a web page address.

The popularity is hard to ignore. One Australian State Government, Queensland, has dedicated a full web page encouraging its benefits.

The Queensland government has acknowledged Facebook’s low cost marketing strategy as a key component for SME’s, making the point that “marketing activities that would cost thousands of dollars through other channels can be used on Facebook for a fraction of the cost.” That is certainly true.

Another key component that Facebook addresses and the most SME’s would normally find difficult to afford is that Facebook “can increase your business’s profile by encouraging existing and potential customers to click the ‘Like’ button on your Facebook page. Once they like your page, your customers will receive your updates on their wall, where their friends will also see them. This helps to build awareness of your business, and to associate your friends with your brand. Customers can also post positive messages about your products or services, shared on their walls for all their friends to see.”

Online newsletters like GIGAOM are full of advice in making Facebook a positive experience for all business. But the one thing that is blatantly clear is that it is just a modern form of an old idea – Business Networking

Networking is simple concept but, when if it is done well, pays dividends in the medium to long term. A good salesperson becomes a better salesperson as they improve on their networking skills. Add good communication skills, and sales become easier and more consistent. Of course a key component to communication is also trust. Trust is earned of course, so a good network isn’t something that happens overnight.

Therein lays the Achilles heel of social media. As good as Facebook is, the one thing it has a poor record in is conveying trust. Why? Because Facebook makes it so much easier to be deceptive. There is plenty of evidence with various reports and scams that pop up from time to time.

It has generally become a good tool though for our industry. It lets businesses interact with their peers easier, lets us share ideas, enables us to see the progress of others and the jobs they do. It gives us ideas, if they are shared, and it shows potential clients what we can do and what we specialize in.
Various niche markets are already well developed, and Facebook showcases that really well.

One area of concern that is raising its ugly head though is those members in our industry that are developing Facebook pages critical of others in their application techniques, designs and failures. We are essentially seeing a ‘bully’ culture develop, and it’s not a good image for our industry members that participate in such negativity.

As our industry grows, our members grow at different rates. Our manufacturers have various levels of training, and for that they should be commended. The Australasian Professional Vehicle Wrapping Association is being formed to give some ownership and direction for those members who want to constantly improve and contribute to a more trustworthy profession and image. Members of our industry are always learning, or should be, as like any profession new techniques are developed over time and materials are introduced that need new application techniques. No industry goes forward by stagnating, no matter who they are.

Participating in Facebook pages or forums that bully learners, or ostracize those with failures isn’t something that we should be proud of or participate in, and it is disappointing that some feel the need to do it. One thing to remember is that unless we know the story behind the failures, we have no right to be critical. Let me give you three examples to consider.

Example 1.
Some time ago, my sign shop was supplied a new material from a well-known company. On paper it technically fitted the bill for the job at hand. When the time came to install the material we found it was difficult to lay and didn’t act as was expected, by either our installers or the supplier. Eventually the job was finished and everyone was happy. Next day, we got a call to tell us the material was failing. We arranged to have a look and take photos. Yes it was pulling up from the edges and yes it was a mystery. We sent photos to the supplier for their comment. By the time it was sorted, several days had gone by. The supplier withdrew it from the market deeming it was clearly faulty stock. We went back and replaced the signage with another brand and all was sweet. But, if photos had been taken by the ‘bully’ sign shops and placed on their Facebook page, with no explanation about the problems we encountered, it would appear that we were totally incompetent. As a lot of these bully groups are by invitation only, we wouldn’t have known, but it would have easily undermined trust for us in the industry, especially with those that knew it was our contract.

Example 2.
Our sign shop has had some long term contracts for many fleet vehicle owners. One year one of our regular clients informed us he was doing a 12 month promotion for a local tourism group. The tourism client insisted on using their own sign shop to do the signage as they had a good working relationship and had a contract with them to supply all signage. My client let me know that this job was going to another sign shop and the reasons for it.

When the job was done, the other sign shop must have used the cheapest material they could find. Within days it was tenting in the creases, pulling away from the edges and was clearly a poor job. We found out later that the job was given to the 2nd year apprentices as a ‘test’ of their ability. Photos started appearing pointing out the poor quality and failures.

How did it affect my business? People who knew I had the contract assumed I had done the job. Once again, if these had been picked up by these ‘bully’ sites and placed on their private Facebook pages, my name would be tarnished when I was totally innocent.

Example 3.
We were employed as contract fitters for a local company to fit their supplied signage. On arriving we found it was produced in China. There was no overlap on the large panels, it was un-laminated, and it was on a low grade material. We expressed our concern that it would not be suitable for the intended purpose. The owner agreed and was sympathetic to our concerns, but as the shop was opening in 3 days, he asked that we ‘do our best’.

Under the circumstances, the job came up really well, but anyone doing the job professionally would have seen that it was a poor quality sign and ‘incorrectly’ finished. Once again, without viewers knowing the job history, it could easily be assumed by my peers that we did a poor job. The ‘bully’ sites would have had a field day.

So although Facebook is a great tool for business, it can also be a good tool for the losers and bully’s that take delight in making fun of others without knowing the story behind the image.
But if we want to collectively make the industry a better one, then it would be better to help rather than hinder. There really is no place for a bully in any business. If we need to improve our application skills, do courses put on by one of the suppliers. If you admire someone’s work, tell them. Praise is always better than abuse.

End of the day, everyone started somewhere. Those laughing at the failures of others forget that they probably had the same failures when they started. We have some brilliant craftsmen and women in our industry, but the best craftsmen and women are those that help others improve, nurturing the next generation of applicators rather than those who pull others apart and destroying dreams.